Privacy policy

Last updated: November 22, 2025

This Privacy Policy describes how EKOH (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from buyekohropes.com or otherwise communicate with us.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, and protect our rights.

What Personal Information We Collect

  • Information We Collect Directly from You: Contact details (name, email, phone number), order information (billing/shipping address, payment confirmation), and customer support information.

  • Information We Collect about Your Usage: We automatically collect "Usage Data" regarding your interaction with the Services using cookies, pixels, and similar technologies. This includes device information, browser info, network connection, and IP address.

  • Information We Obtain from Third Parties: We may obtain information from vendors and service providers (like Shopify or payment processors) who collect information on our behalf to fulfill orders and perform our contract with you.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send notifications, manage your account, and arrange shipping.

  • Marketing and Advertising: To send promotional communications and tailor advertisements on our Site and other websites.

  • Security and Fraud Prevention: To detect and investigate possible fraudulent or illegal activity.

  • Customer Support: To be responsive to your inquiries and maintain our business relationship.

Cookies

We use Cookies to power and improve our Site (including remembering your actions and preferences) and to run analytics. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject them. Please note that blocking Cookies may negatively impact your user experience.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties:

  • With vendors who perform services on our behalf (IT management, payment processing, fulfillment, and shipping).

  • With business and marketing partners to provide services and advertise to you.

  • In connection with a business transaction (merger or bankruptcy) or to comply with legal obligations.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with information, please contact us at buyekohropes@gmail.com to request its deletion.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, or correct the personal information we hold about you. You may also have the right to portability or to opt out of the "sale" or "sharing" of your information for targeted advertising. To exercise any of these rights, please contact us at buyekohropes@gmail.com.

Complaints

If you have complaints about how we process your personal information, please contact us at buyekohropes@gmail.com. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please email us at buyekohropes@gmail.com.